Even with all the new ways to keep in touch with friends and family around the world, prepaid calling cards are still the #1 way to do it. Despite all the bad press calling cards have received, there are plenty of reputable providers out there with honest business practices and integrity. Here are some practical tips and advice for buying trustworthy cards and finding a trustworthy company:
1. Never pay cash
Pay with one of the major credit cards or, if possible, with PayPal. Both payment methods offer consumer protection against purchases that do not work as advertised. If you’ve never heard of PayPal before, it’s an online payment company that’s part of eBay, the auction website giant.
2. Look at the history of the company and the longevity of the calling card provider.
Okay, so this is probably a given. However, it makes sense to buy from any company that has been in the industry for many years. Companies that have high stamina in this type often offer 24/7 customer service, a good sign that you are dealing with a professional business.
3. Buy directly from a service provider and not from a wholesaler
This one is a bit tricky. Because there are some wholesalers who sell great products and offer great customer service. But I always recommend consumers buy a prepaid calling card from a company that offers products labeled with their own brand. How can you tell the difference? Companies that sell calling cards directly offer the fewest product options, only 5 for a specific country. Wholesalers have 10-15 product options because they buy in bulk from distributors. Stick with the company that sells direct, this way you will be saving some money.
4. Look for benefits
If you’re going to buy something often enough, you might as well reap some benefits. There are companies that offer reward points for purchases that can be redeemed for discounts. Look for a company that offers a 100% guarantee on all of their products in case of faulty service issues. Many offer incentives and bonuses to attract customers and you should definitely take advantage of them.
Finally, you need to read all the fine print that is attached to a business card. All information must be direct and super easy to understand. If you find one with a long list of legalese, give it a try and find one more to your liking.