In today’s global context, outsourcing has become the most important aspect of business. The origin of the subcontracting could be related to the export of valuable goods from developing countries to the United States and European countries. India is becoming a hub for most of the outsourcing business. India has a proven track record of innovation in almost every sector, be it painting, crafts or other technological domains. Over the past few years, we have seen a lot of activity in patent filings and patent lawsuits. All this results in a great need for the various services related to patents. This leads to the generation of the concept of knowledge outsourcing.
Over the last 2-3 years, more than 30 knowledge process outsourcing (KPO) companies have sprung up in India. Every year, 2-5 new KPOs are added. Most of these KPOs get the patent jobs from major industries in US, Europe and Japan. Most of the companies have gained reputation due to their unique quality of service. Therefore, the core of this business is innovation, new tools and techniques for delivering quality work at a competitive cost is a challenge. There is always room for internally developed tools and techniques.
As the patent filing and pool of lawyers are increasing day by day, this business is still in its growth phase and in the near future we may see many more KPO companies in India. There will be a high level of competition to get and retain your customers. Therefore, there is a great need for innovation, development of new tools and techniques to provide quality reports. The most important thing for these companies will be the retention of their key employees.
